Privacy Policy – How lvjili Keeps Your Data Safe

1. Introduction

This Privacy Policy describes how lvjili ("we," "us," or "our") collects, processes, stores, and protects personal information provided by individuals ("you," "the Member") who use our platform at lvjili.best, including its mobile-optimised interface.

lvjili operates in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. This law gives Filipino data subjects specific rights over their personal information, and we take those rights seriously.

This policy applies to all personal data we collect through the platform, through your interactions with our customer support team, and through any promotional activities you participate in as an lvjili member. It applies to members who access lvjili from anywhere in the Philippines, whether via desktop or mobile device.

We recommend reading this policy in full before you register. If you do not agree with any part of it, you should not create an account or continue using the platform. If you have already registered and have concerns, please contact our support team before continuing.

2. Data We Collect

We only collect information that is necessary to provide and improve the lvjili service. The categories of data we collect are outlined below:

We do not collect sensitive personal information such as racial or ethnic origin, political opinions, or religious beliefs. We do not store full credit card numbers — payment data is tokenised and processed through certified third-party payment gateways.

3. How We Use Your Data

Your personal data is used specifically to operate, improve, and protect the lvjili platform. Here are the main purposes:

• Account management: Creating and maintaining your lvjili account, verifying your identity, and keeping your profile accurate.
• Processing transactions: Handling deposits, withdrawals, and winnings settlements in Philippine Peso (₱) through your chosen payment method.
• Regulatory compliance: Meeting our obligations under anti-money laundering (AML) rules, Know Your Customer (KYC) requirements, and reporting obligations to Philippine regulatory authorities.
• Customer support: Responding to your queries, investigating complaints, and resolving account issues.
• Fraud prevention and security: Detecting and preventing unauthorised access, duplicate accounts, bonus abuse, and suspicious transaction patterns.
• Platform improvement: Analysing usage patterns to improve the performance, design, and features of lvjili.
• Responsible gaming: Monitoring gaming behaviour to identify signs of problem gambling and providing appropriate support tools and interventions.
• Marketing (with your consent): Sending you personalised promotions, bonuses, and platform updates if you have opted in to receive marketing communications.

We do not use your data for automated decision-making that would produce legal effects on your account without human review.

4. Legal Basis for Processing

Under the Philippine Data Privacy Act, lvjili processes your personal information on the following legal grounds:

• Contractual necessity: Processing required to fulfil the Terms and Conditions you agreed to when registering — including account management, payments, and game delivery.
• Legal obligation: Processing required to comply with applicable laws, including AML regulations, KYC requirements, and orders from regulatory bodies.
• Legitimate interests: Processing necessary for fraud prevention, security monitoring, platform improvement, and responsible gaming management, where these interests do not override your rights.
• Your consent: For marketing communications and optional data uses. You can withdraw this consent at any time by updating your communication preferences in your account settings or by contacting support.

5. Data Sharing & Third Parties

lvjili does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data only in the following limited circumstances:

• Payment processors: GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet, BDO, BPI, UnionBank, and Visa/Mastercard partners receive transaction-level data necessary to process your deposits and withdrawals securely.
• Regulatory and legal authorities: We may disclose data to Philippine government agencies, regulators, or law enforcement when required by law or court order.
• KYC and fraud prevention providers: Third-party identity verification services may process limited identity data to help us meet our KYC obligations.
• Technical infrastructure providers: Cloud hosting, database, and security service providers who operate under strict data processing agreements with lvjili.
• Responsible gaming organisations: In cases where a member requests self-exclusion or referral support, relevant information may be shared with licensed support organisations.

All third-party service providers who access your data are contractually required to handle it securely and only for the specific purpose for which it was shared.

6. Cookies & Tracking Technologies

lvjili uses cookies and similar tracking technologies to improve your experience on the platform. A cookie is a small file stored on your device that helps us remember your preferences and session state.

We use the following types of cookies:

• Essential cookies: Required for the platform to function correctly. These cannot be disabled without affecting your ability to use lvjili.
• Session cookies: Temporary cookies that expire when you close your browser. They keep you logged in during a single session.
• Analytics cookies: Help us understand how members use the platform so we can improve it. Data collected is aggregated and anonymised.
• Preference cookies: Remember your display settings and language preferences between visits.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may prevent you from accessing certain features of lvjili. We do not use cookies to track your activity on third-party websites.

7. Data Retention

We retain your personal data for as long as your account is active and for a period afterwards as required by applicable law. Specifically:

• Account and identity data is retained for a minimum of five (5) years after account closure, as required by AML regulations.
• Transaction records are retained for a minimum of five (5) years to comply with financial record-keeping requirements.
• Customer support communications are retained for three (3) years after the issue is resolved.
• Technical and usage data may be retained in anonymised form indefinitely for platform analytics purposes.

Once the relevant retention period expires, your data is securely deleted or anonymised in a way that prevents re-identification.

8. Security Measures

lvjili invests significantly in data security to protect your personal information from unauthorised access, loss, or misuse. Our security measures include:

• TLS/SSL encryption for all data transmitted between your device and our servers.
• Encryption at rest for sensitive stored data including identity and financial records.
• Role-based access controls that limit internal access to personal data on a need-to-know basis.
• Regular penetration testing and security audits conducted by qualified third-party specialists.
• Two-factor authentication available for member accounts as an additional layer of protection.
• Intrusion detection systems that monitor for unusual access patterns and potential breaches.

Despite these measures, no system is completely impenetrable. In the unlikely event of a data breach that affects your rights and freedoms, lvjili will notify the relevant Philippine authorities and affected members as required by law, within the prescribed timeframes.

You also have a role in keeping your account secure. Never share your password with anyone, use a strong and unique password for your lvjili account, and log out after each session when using shared devices.

9. Your Data Rights

As a data subject under Philippine law and the lvjili Privacy Policy, you have the following rights:

• Right to be informed: You have the right to know what personal data we hold about you and how it is being used — which is exactly what this policy provides.
• Right of access: You can request a copy of the personal data lvjili holds about you at any time.
• Right to rectification: You can ask us to correct inaccurate or outdated information in your account.
• Right to erasure: You can request deletion of your personal data, subject to our legal retention obligations. Note that some data must be retained by law regardless of this request.
• Right to object: You can object to certain types of processing, including direct marketing, at any time.
• Right to data portability: You can request a copy of your data in a structured, commonly used format.
• Right to lodge a complaint: If you believe your privacy rights have been violated, you may file a complaint with the Philippine National Privacy Commission (NPC).

To exercise any of these rights, contact us at support@lvjili.best. We will respond to all verified requests within fifteen (15) business days as required under Philippine law.

10. Minors

lvjili strictly prohibits the use of its platform by individuals under the age of 21. We do not knowingly collect personal information from minors. If we discover that a person under 21 has registered an account, we will immediately terminate the account and delete all associated data.

If you believe a minor has registered on lvjili, please contact us immediately at support@lvjili.best so we can investigate and take appropriate action.

11. Third-Party Content

Occasionally, lvjili may reference or link to content from third-party providers as part of the gaming experience (for example, game providers or live data feeds used in sports betting). These third parties operate under their own privacy policies, and lvjili is not responsible for how they handle your data.

We do not embed third-party social media tracking pixels or advertising networks on the lvjili platform. Any personal data collected via third-party game APIs is limited to what is necessary to deliver the game and is governed by the applicable data processing agreements in place.

12. Changes to This Policy

lvjili reserves the right to update this Privacy Policy at any time. When material changes are made, we will notify registered members via email or through a prominent notice on the platform. The updated policy takes effect immediately upon publication.

The "Last updated" date at the top of this page always reflects the most recent revision. We recommend reviewing this policy periodically. Continued use of lvjili after any changes constitutes your acceptance of the revised policy.

13. Contact Our Data Protection Team

If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data by lvjili, please reach out to us through the following channel:

• Email: support@lvjili.best
• Subject line: "Privacy Request – [Your Issue]"

For formal data subject requests (access, erasure, portability), please include your registered email address and a brief description of your request. We may ask you to verify your identity before processing the request to protect your security.

If you are not satisfied with our response, you have the right to escalate your concern to the National Privacy Commission of the Philippines through official channels.